Call Handler: Sheffield, United Kingdom

Novo Recruitment is a leading recruitment agency committed to matching skilled individuals with rewarding career opportunities in the north. We are currently seeking experienced Call Handlers to join a dynamic team based in Sheffield.

Hybrid Role

As a Call Handler, you will be responsible for dealing with calls inbound and making outbound calls, providing assistance for customers with queries and issues and resolving them efficiently and professionally. This role requires previous experience in a similar position and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Answering incoming calls promptly and professionally.
• Providing accurate information and assistance to customers regarding products, services, and inquiries.
• Resolving customer queries and issues in a timely and effective manner.
• Logging all calls and maintaining accurate records of customer interactions.
• Escalating complex issues to the appropriate department or supervisor for resolution.
• Following established scripts and procedures to ensure consistency and quality of service.
• Adhering to company policies and procedures at all times.
• Contributing to the overall success of the call handling team by achieving performance targets and objectives.

Requirements:

• Previous experience in a call handling or customer service role is essential.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to remain calm and professional under pressure.
• Ability to multitask and prioritise workload effectively in a fast-paced environment.
• Good problem-solving skills with a proactive approach to finding solutions.
• Attention to detail and accuracy in data entry and record-keeping.
• Proficiency in using computer systems and relevant software applications.
• Flexibility to work shifts, including evenings and weekends, as required.

Benefits:

• Competitive salary of £25,000 per annum.
• Opportunities for career development and progression within the company.
• Supportive and collaborative team environment.
• Employee benefits package including pension scheme and holiday allowance.

If you have previous experience in call handling and possess excellent communication skills, we want to hear from you! Apply now to join a reputable company and take the next step in your career.

To apply, please submit your CV and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

Novo recruitment is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace.