Customer Service Manager: Wakefield, United Kingdom

Novo recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding career opportunities across the North. We are currently seeking an experienced and proactive Customer Service Manager to join a reputable company based in Wakefield.

Key Responsibilities:

• Managing and leading the customer service team, providing guidance, support, and mentoring to achieve departmental objectives.
• Developing and implementing customer service policies and procedures to streamline processes and enhance efficiency.
• Monitoring team performance and implementing strategies to improve productivity and quality of service.
• Handling escalated customer queries and complaints, ensuring timely resolution and customer satisfaction.
• Analysing customer feedback and data to identify trends and areas for improvement.
• Collaborating with other departments to ensure a seamless customer experience across all touch points.
• Conducting regular training sessions to develop the skills and capabilities of the customer service team.
• Maintaining up-to-date knowledge of industry trends and best practices in customer service management.

Requirements:

• Proven experience in a customer service management role, with a track record of achieving and exceeding targets.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Sound judgment and decision-making abilities, with a focus on delivering solutions-oriented outcomes.
• Analytical mindset with the ability to interpret data and identify actionable insights.
• Highly organised with excellent time management skills.
• Customer-centric approach with a passion for delivering exceptional service.
• Experience in [your industry or sector] is advantageous but not essential.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for career progression and professional development.
• Supportive and collaborative work environment.
• Employee benefits package including pension scheme and healthcare options.
• Flexible working arrangements.

If you are a motivated and experienced Customer Service Manager looking for a new challenge, we want to hear from you! Apply now to join a dynamic team and make a positive impact on customer satisfaction.

To apply, please submit your CV and cover letter outlining your relevant experience and why you are the ideal candidate for this role.

Novo Recruitment is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace.